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Manual downloadProvided By
Ivanti
Ticket Sync Connector
The Ticket Sync Connector enables the Ivanti SM administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Service Management.
The Ticket Sync Connector enables the Ivanti SM administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Service Management. The Ticket Sync Connector enables the Ivanti administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Service Management. Through the integration, the administrator can:
- Configure the defect trackers.
- Create an incident in HEAT SM.
- Synchronize incidents as issues in the target defect trackers.
- Synchronize comments and attachments.
Prerequisites:
- None