Project Portfolio Management

Add Project Portfolio Management capabilities to your Service Desk system

The purpose of this document is to provide advice and guidance on how a user of Service Desk might use the software to manage projects. In writing this document, we considered 3 main use cases:

1. An IT organisation that does not have a formal Project process or does not use any tools at present for managing projects. For these organisations the instructions can be used to add a formal process to projects and manage multiple projects at once.

2. An IT organisation that does already have a project process but wants to use a tool to organise the various documents better, in a single location making them available to the appropriate people, at the appropriate times on any device, anywhere.

3. An IT organisation that wants to manage their resource allocations on projects via the Service Desk.